I recently received a telephone call from a company that was having problems with their shift schedule. The problem, it seemed, was that people were complaining about the schedule. The company could hear the complaints but was having a hard time interpreting what they were hearing. Was it just a few “squeaky wheels” doing all of the complaining or was their a general rumbling throughout? Was there a specific problem or were there several issues?
The obvious concern the company had was that they needed to qualify and quantify the problem before they could take action to fix it.
This is where we came in. Our two-survey process accomplishes the following:
The entire workforce is involved.
One person, one survey eliminates the “squeaky wheel” issue.
The first survey finds the problem, the second survey narrows down the possible solutions
The surveys made sure everyone knows what is going on.
The results from the surveys are shared with the workforce making the process “transparent” and the results data-driven.
If you are planning a change to your shift schedule, regardless of how small and apparently inconsequential, get the workforce involved. It is their schedule. They have structured their lifestyles around it. Any change will have an impact on them and their families. Getting them involved helps them to understand what is happening, why it is happening and when it is happening. It also lets them have some input into the final solution.