How to engage our services

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There is a book by Malcolm Gladwell called Blink, the Power of Thinking Without Thinking.

In a nutshell, he talks about how too much information is not always a good thing.  We often make better choices with less information rather than more.

I sometimes worry that our site offers too much.  We really want visitors to our site to be able to find answers to their questions.  We want them to know how we can help and we want them to contact us if they have questions.  To this end, we have packed this site with as much information about ourselves and shiftwork in general as we possibly can.

And still, when people call us the first question is nearly always, “What is it you guys do?”

This tells me that we have “too much” stuff to sort through to get to that bottom line issue.  In this blog, I’m going to talk about how to find the answer to that question.

If you call me needing help, and I don’t have to pick up a pencil, I will help you for as long as I have the time to spend, without any fee.  So, call with your questions and don’t worry about being on the clock.

Our core business is helping companies to change schedules.  Companies range in size from a couple of dozen shift workers at a single site to thousands of shift workers at sites around the world.

Most often, companies need to expand from a 3-crew, 5-day operation to a 4-crew 24/7 operation.  I would estimate that this makes up about 70% our our business.

We work with every type of industry including nuclear power, call centers, manufacturing, pharmaceutical, refining, packaging, distribution, semi-conductor, shipping and many, many more.

About 80% of our work is in the United States.

A typical engagement process begins with an initial call from the client to us.  On this call, we discuss our process, usually very briefly.

If the potential client is interested in learning more, we offer an on-site visit.  This is typically a 2-hour meeting with the local management team.  During this visit, we discuss our process in detail while addressing their current situation.  We do not charge a fee for this but the people that invite us out typically pay for travel expenses.

Once this initial meeting is over, we know a lot about the client’s needs and they know a lot about our services.  At this point, the client typically likes to have a few days to discuss what they have learned.  If they decide they want a proposal, we send them one and work typically begins within a few weeks.

I use the word “typically” a lot since there is quite a bit of variance.  Some companies that have several sites just call us up and say “We have another site.  When can you start?”

I will use a few more posts to discuss our services in a “broad stroke” type of view.  However, if you can’t wait for those posts, the information is in our site, amongst all of the other stuff you might be looking for.

And remember, you can always call and ask “What is it you guys do?”

Jim Dillingham

Jim@shift-work.com

(415) 265-1621

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