Preparation is part of Doing

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I just saw a post on LinkedIn where a LEAN expert mentioned that 20% of implementing LEAN is having the right tools. The other 80% is mindset. In other words, the table must be set in order for dinner to be served.

It strikes me that this is an “oft-overlooked” phase of every project.

I worked with a company charged with writing software for an entire state’s medical insurance program. There were several hundred programmers; all of them busy all of the time. As I began my process of evaluating the workload in preparation for a schedule change I was surprised at what most of their work consisted of.

When I asked, “What do you spend your time doing every day?” The average answer came back as “I spend 80% of my time with my customer, identifying their needs. I spend the remaining 20% writing code.” Another instance of “measuring twice before cutting once”.

I recently had a deck at my house painted. It took about 20 hours. This wasn’t a large deck and I expected it to take much less time (although I wasn’t in a hurry). As I watched the painters work, I noticed that nearly all of their time was spend sanding and taping off different areas. When it come to actually painting…that took no time at all.

Whether its implementing a LEAN program or writing code or painting a deck, preparation is the key to success.

In my world at Shiftwork Solutions, things are no different. Implementing a shift schedule takes preparation as well as process. In a sense, the preparation is part of the process. Sure, you can go online and find schedules anywhere; we even put them on our website. But don’t be fooled into thinking that what you have found is the key to success – because its not.

My advice – Do it right the first time.

If want to know what that means, give me a call at (415) 265-1621.

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