Our Project Managers

Over the years, our projects have been managed by our long-standing partners, with more than 68 years of combined experience. Jim Dillingham (36 years) and Dan Capshaw (32 years), use their expertise in evaluating, designing, and implementing work systems and shift schedules to help you find the best solutions for your operations. The information on this website reflects their combined knowledge and experience.

As of July 2024, we are thrilled to welcome Ethan Franklin to the Shiftwork Solutions team! Ethan’s extensive experience (27 years) helping companies improve their shiftwork operations makes him a powerful addition to our team. As you will read below, he has a proven track record of success in our field – we have known him for many years, and we are confident that he will bring invaluable insights and expertise to help you achieve your goals.

Meet Ethan Franklin

Ethan Franklin is a Senior Director at Shiftwork Solutions LLC. For more than 27 years he has been helping companies evaluate, design and implement improved shift schedules and work systems. Ethan has successfully developed and implemented innovative labor strategies for well over 100 companies. His labor strategies not only improve business results but also dramatically increase employee morale by deliberately incorporating the needs of the workforce. His experience encompasses a wide range of industries including manufacturing, healthcare, food and beverage, automotive, chemical, electronics, pharmaceuticals, power, call centers, banking and insurance, distribution, telecommunications, mining, and government.

Ethan is a results-oriented project and change management professional specializing in labor schedules. He utilizes data-driven analysis to balance business needs with employee well-being, fostering a collaborative environment with significant employee involvement. Through effective communication, Ethan facilitates informed decision-making, leading to the implementation of optimal shift schedules and work systems that maximize long-term success for both the business and the employees.

Ethan loves to learn both informally and formally. Ethan earned a BS and MS in General Engineering as well as an MBA from the University of Illinois at Urbana-Champaign. He began his career in the telecommunications and chemical industry. While working full time he went to Loyola University Chicago School of Law, graduating with a Juris Doctor (JD) and is a licensed attorney in the state of Illinois. Ethan started as a shiftwork consultant in 1997 and has been constantly developing his expertise in this field for more than 27 years.

Ethan believes that a company’s labor process must be as strategic and well-planned as its manufacturing, supply chain or customer service processes. The business needs must be met. However, through almost 3 decades of experience in this field, he knows that people are the most critical part of the labor process, as they will determine how well the enterprise will succeed in the long term.
Ethan lives in Indiana with his wife and daughters.

Meet Jim Dillingham

Jim Dillingham is a partner at Shiftwork Solutions LLC.  For the last 36+ years, he has helped companies around the world, evaluate, design and implement shift schedules.  His broad industry experience includes shiftwork operations in the Food Industry, Manufacturing, Mining, Semi-conductor, Port Operations, Packaging, Pharmaceutical and Chemical operations.

Jim’s passion is project work; working with a company and its employees to achieve a mutually beneficial outcome.   He is also an accomplished public speaker, routinely participating in conferences and panels related to industrial practices in shiftwork and safety.

Jim Graduated from the Naval Academy in Annapolis, MD with a degree in Mathematics.  After several years of active military service, he went to work for Pepsi Cola Bottling group before moving on to Shiftwork Consulting.  Along the way, Jim picked up a Masters in Management from Purdue University as well as an MBA in International Finance from ESC, a top business school in Rouen, France.

As a partner with Shiftwork Solutions, Jim focuses on Change Management.  His process involves identifying and quantifying any change.  He is a firm believer in employee involvement; with years of experience that say, β€œThe more the workforce understands and participates, the better the outcome.”

Jim lives in San Rafael, California with his wife and 2 dogs.

Meet Dan Capshaw

Dan Capshaw is a partner at Shiftwork Solutions LLC.  For more than 32 years he has been helping companies evaluate, design and implement improved shift schedules and work systems.  He has worked with just about every industry and field that has shiftwork operations, including food processing, manufacturing, customer service, distribution, maintenance, mining, chemicals, refining, and information technology. 

Dan focuses on communication and participation with stakeholders in his projects.  His goal is to develop a clear understanding of the facts to facilitate good decisions, and to identify and implement the optimal shift schedules and work systems for his clients. 

Dan is a graduate of Johns Hopkins University, with a degree in Chemical Engineering.  He performed post graduate work at UC Berkeley’s Haas School of Business.    Dan started his career as a submarine officer in the U.S. Navy, working on several different nuclear powered submarines.  After leaving the Navy he worked for two years for Chevron Corporation as a Chemical Engineer in their Operations Planning group.  In 1992 Dan began his career as a shiftwork consultant and has been developing his expertise in this field for more than 28 years.

As a partner with Shiftwork Solutions, Dan focuses on change management.  His process involves identifying and quantifying any change.  He is a firm believer in employee involvement, careful business analysis and, when it comes to optimal work schedules, collaborative decision-making.  He knows that that the business needs must be met, and that things run best when the workforce is happy.

Dan, an avid outdoorsman, lives in Ivins, UT with his wife, dog, and Boston Whaler.