Our Team

Three Partners. Deep Expertise from Day One.

One partner leads your engagement — bringing together operational expertise, workforce insight, and change-management skills to build solutions that work for the business and the people who run it.

Who We Are

Built on Experience. Grounded in Practice.

Shiftwork Solutions LLC is a fixed-fee management consulting firm specializing in shift schedule design, change management, and workforce engagement for 24/7 industrial operations. We have been doing this work for over 30 years — across hundreds of facilities, more than 16 industries, and operations ranging from 40 employees to more than 4,000.

The firm operates as a three-partner practice. Every engagement is led by a partner from kickoff through implementation. We align schedules, people, and operational realities to deliver lasting change and measurable returns.

The Partners

Jim Dillingham, Partner at Shiftwork Solutions LLC
Jim Dillingham
Founder & Senior Consultant

Jim founded the firm on a philosophy that schedule change done well is one of the highest-leverage decisions an operations leader can make — and that getting it right means earning the workforce's trust first.

A former Naval officer, Jim brings the discipline of structured planning to every engagement. He leads change management strategy for complex, multi-department, and union environments.

The analysis and benchmarking tools he and Dan built, along with the AI tools he develops, ensure that every client sees schedule options costed using their own numbers and benchmarked against comparable operations — not generic solutions drawn from a template.

Over three decades, Jim has guided schedule transitions at operations ranging from greenfield startups to facilities making their first major schedule change in 20 years.

B.S. Mathematics, United States Naval Academy · M.S. Management, Purdue University · MBA, ESC Rouen (France)
Dan Capshaw, Partner at Shiftwork Solutions LLC
Dan Capshaw
Partner & Senior Consultant

Dan combines the analytical discipline of a chemical engineer with the process improvement rigor of a Lean Six Sigma Black Belt. He leads schedule design and cost modeling for technically complex operations — chemical plants, pharmaceutical facilities, continuous process manufacturing — where coverage requirements, safety constraints, and labor economics intersect in ways that generic scheduling approaches cannot address.

Dan's background includes work in submarine engineering, which gave him an early grounding in the human factors consequences of poor schedule design. That experience shapes how he approaches every analysis and crew structure decision. His cost modeling produces the figures CFOs need to evaluate the business case with confidence.

B.S. Chemical Engineering, Johns Hopkins University · MBA, UC Berkeley Haas School of Business · Lean Six Sigma Black Belt
Ethan Franklin, Partner at Shiftwork Solutions LLC
Ethan Franklin
Partner & Senior Consultant

Ethan brings a distinctive combination of engineering analysis, legal training, and workforce survey expertise to the practice. He arrived with 25 years across manufacturing, distribution and chemical operations. He models coverage and staffing against demand, costs each schedule alternative, and finds the savings sitting inside a schedule pattern — so clients choose between options they can compare on numbers rather than impressions.

His legal background gives him a practitioner's understanding of the labor and employment dimensions of schedule change — particularly in unionized environments, where the sequencing of decisions and documentation can determine whether a well-designed change succeeds or gets reversed.

B.S. & M.S. General Engineering, University of Illinois at Urbana-Champaign · MBA · J.D., Loyola University Chicago School of Law

How We Work

Every engagement begins the same way: we try to understand the operation before we propose anything. That means reviewing existing schedules, talking to supervisors, and understanding the cost drivers before a single recommendation is made.

We do not arrive with a preferred schedule or a standard template. The right answer for a chemical plant running three-crew continental rotations is different from the right answer for a distribution center expanding from 5-day to 7-day operations.

The schedule is not the end product. The end product is a workforce that chose it, understood it, and is committed to making it work.

Our engagements are fixed-fee. We scope work before we price it, and the fee we agree to at the start is the fee you pay — regardless of what we find or how complex the situation turns out to be. We do not create dependency or extend engagements beyond what the problem requires.

We are available to clients for the lifetime of a relationship — not just for the duration of a project. Many clients have come back to us as their operations have grown, as labor markets have shifted, or as the schedule they implemented years ago has needed a refresh. We consider that the most meaningful measure of whether the work was done right.

Questions About Working With Us

You will work directly with a partner from kickoff through implementation. The partner you meet in the initial conversation is the person leading your engagement.
We assign partner leads based on the nature and complexity of the engagement. Change-management-intensive projects, union environments, complex continuous-process operations, and workforce survey design each call for different areas of expertise.
We maintain a limited number of active engagements at any time to ensure each client receives full partner attention. We will be transparent about our current availability during the initial consultation — and we will tell you if our schedule doesn't align with your timeline.
Yes. On-site work is central to how we operate — particularly during the employee engagement phase, where we conduct on-shift meetings with each crew. Remote work handles analysis and documentation. The work that builds trust has to happen in person, on the floor, on the shifts that are hardest to reach.
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